What Upgrades Should I Consider for My Business’ Phone System?

It’s no secret that each year brings a flurry of new phone systems. Every business has unique needs, and as a business owner, you need to make sure they spend money on something their company will use.

The phone system is a critical component of any business. It controls how and when your company communicates with its customers, employees, vendors, and peers. So, to make this an even better experience, there are a few upgrades that you should consider for your company’s phone system. They include:

1. Virtual Reception
   Virtual reception is having a professional-sounding automated attendant greet callers, rather than an old-fashioned, boring answering machine. It can connect your callers to any employee your business would like. The virtual receptionist can also make an appointment or transfer the call as needed.
2. Voicemail to Email
   This feature allows your callers to leave you a personal message via voicemail. The message is transcribed and then sent directly to your email address. This process can help boost productivity, as you have all your important messages in one place, rather than calling each person back or checking your voicemail frequently.
3. Voicemail Transcription
   This feature enables your callers to leave a message on the system, which is then transcribed into a text-based email. The important thing about this feature is that you can access your messages wherever you are. You don’t need to call the receptionist or check your voicemail regularly. You’ll receive them all in one convenient email.
4. IP Phone
   An IP Phone is a sophisticated phone used to make and receive calls via the Internet. These can also be programmed to have multiple lines, voicemail, and other advanced features.
5. Call Queues
   Call queues are especially helpful if your company has multiple locations or departments. This feature allows callers to choose how they would like their call directed based on the department their call relates to.
6. Call Forwarding
   Call forwarding allows your business to keep multiple lines busy by setting up call forwarding for specific phone numbers. This feature can be beneficial when your employees are traveling out of town. Likewise, you could forward calls to your cell phone or home phone.
7. Unified Messaging
   Unified messaging is a software package allowing users to read and send emails through the same platform. Whether you have employees in multiple departments or are sending emails on behalf of your company, unified messaging can help save time and money in customer service.

These are only a few of the many valuable upgrades you can make to your phone system. You can talk to a professional for a better understanding and upgrade options.

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